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Most asked questions

I would like to receive login details, how do I request them?
If you are a distributor and familiar with our system, you can contact your contact person at Stylepoint or send an email to: info@stylepoint.nl. If you are a consumer, unfortunately, you cannot request login details.
 
Are you a distributor and not yet a customer of Stylepoint? 
How nice that you have found us and are curious about our products. We would like to invite you to our Inspiration Center in Utrecht. To make an appointment, you can contact 030-6878484 or email info@stylepoint.nl.
 
My login details are not working anymore, what now? 
If you log in with your old login details and you do not remember your password, you can press 'forgot password'. If your login details are known within the dealer portal, you will receive a new password at the email (linked to the login details). If you do not receive an email, you can request new login details by contacting your contact person at Stylepoint or by sending an email to: info@stylepoint.nl.
 
Where do I log in to access the dealer portal? 
To log in, you can enter your login details at the top right of www.stylepoint.nl.
 
I see stock listed; is that correct? 
Our stocks, which are visible on the dealer portal (and the website), are real-time and can therefore change every minute.
 
I don't see any stock listed but there is a date mentioned with the number of items to be replenished. Is that correct?
The number mentioned there is the number of items that will be replenished in our warehouse. Unfortunately, it is not visible how much of that stock has already been reserved.

I don't see any stock listed for an item, but there is also no delivery date. 
If an item states that it is out of stock and there is no date mentioned for when the stock will be replenished, then there is no date known for when it will be delivered to us. If you have any questions about this, you can always contact us at 030-687 84 84.
 
How do I search for an item? 
Our items have an item number. You can enter this number in the search bar, at the top right. You can also search by the properties of an item, by filtering them.
 
Can multiple people within an organization have a login for the dealer portal? 
Absolutely! However, an email address can only be used once for a login. A separate email address must then always be used.
 
What happens after I have placed the order? 
You will receive a confirmation from the dealer portal that you have forwarded the order. Once our Sales Operations have processed the order, you will receive an official order confirmation with the shipping dates of the items on the order.
 
Can I provide a reference? 
Certainly, when finalizing the order in the dealer portal, you can provide a reference, which will appear on the confirmation, the packing slip, and the invoice.
 
Can I leave a comment? 
Certainly, when finalizing the order in the dealer portal, you can leave a comment that will be read by Sales Operations during the processing of that dealer portal order.
 
If an item is in stock and I order it immediately, is it reserved for me? 
Absolutely. At the moment there is stock of the item you ordered, it is automatically reserved for you.
 
Is the price in the Dealer portal my price? 
The price on the dealer portal is your price.
 
When will my order be shipped? 
The order will be shipped on your fixed shipping day. If an order needs to be shipped earlier, please let us know.
 
Is it possible to specify a different delivery address for my order? 
That is certainly possible. In the dealer portal, you can select a delivery address or create a new delivery address for that specific order.


Haven't found the answer you were looking for? Please contact us!
Image slider

Most asked questions

I would like to receive login details, how do I request them?
If you are a distributor and familiar with our system, you can contact your contact person at Stylepoint or send an email to: info@stylepoint.nl. If you are a consumer, unfortunately, you cannot request login details.
 
Are you a distributor and not yet a customer of Stylepoint? 
How nice that you have found us and are curious about our products. We would like to invite you to our Inspiration Center in Utrecht. To make an appointment, you can contact 030-6878484 or email info@stylepoint.nl.
 
My login details are not working anymore, what now? 
If you log in with your old login details and you do not remember your password, you can press 'forgot password'. If your login details are known within the dealer portal, you will receive a new password at the email (linked to the login details). If you do not receive an email, you can request new login details by contacting your contact person at Stylepoint or by sending an email to: info@stylepoint.nl.
 
Where do I log in to access the dealer portal? 
To log in, you can enter your login details at the top right of www.stylepoint.nl.
 
I see stock listed; is that correct? 
Our stocks, which are visible on the dealer portal (and the website), are real-time and can therefore change every minute.
 
I don't see any stock listed but there is a date mentioned with the number of items to be replenished. Is that correct?
The number mentioned there is the number of items that will be replenished in our warehouse. Unfortunately, it is not visible how much of that stock has already been reserved.

I don't see any stock listed for an item, but there is also no delivery date. 
If an item states that it is out of stock and there is no date mentioned for when the stock will be replenished, then there is no date known for when it will be delivered to us. If you have any questions about this, you can always contact us at 030-687 84 84.
 
How do I search for an item? 
Our items have an item number. You can enter this number in the search bar, at the top right. You can also search by the properties of an item, by filtering them.
 
Can multiple people within an organization have a login for the dealer portal? 
Absolutely! However, an email address can only be used once for a login. A separate email address must then always be used.
 
What happens after I have placed the order? 
You will receive a confirmation from the dealer portal that you have forwarded the order. Once our Sales Operations have processed the order, you will receive an official order confirmation with the shipping dates of the items on the order.
 
Can I provide a reference? 
Certainly, when finalizing the order in the dealer portal, you can provide a reference, which will appear on the confirmation, the packing slip, and the invoice.
 
Can I leave a comment? 
Certainly, when finalizing the order in the dealer portal, you can leave a comment that will be read by Sales Operations during the processing of that dealer portal order.
 
If an item is in stock and I order it immediately, is it reserved for me? 
Absolutely. At the moment there is stock of the item you ordered, it is automatically reserved for you.
 
Is the price in the Dealer portal my price? 
The price on the dealer portal is your price.
 
When will my order be shipped? 
The order will be shipped on your fixed shipping day. If an order needs to be shipped earlier, please let us know.
 
Is it possible to specify a different delivery address for my order? 
That is certainly possible. In the dealer portal, you can select a delivery address or create a new delivery address for that specific order.


Haven't found the answer you were looking for? Please contact us!